Collection, Shipping & Returns

The Home Library 30 Day Refund Policy and How to Return

We offer a Refund Policy to all customers so long as you notify us within 30 days of receiving the item(s).

We ask that items you wish to return are unused and are packed in their original packaging or a suitable equivalent in order to keep them in good condition for re-sale.

Once we have received your returned items and they have been checked you will receive a prompt refund for the cost of the items.  We're unable to issue a pre-paid returns label, returned goods are returned to The Home Library by the purchaser at their own cost.

Faulty goods can be collected by our delivery partner Monday to Friday 9-4.30 pm (weekend collections are not available), we will refund the postage charges if the item is faulty.

Laura Ashley Paints are non-cancellable or returnable and excluded from our standard returns policy.

We are however unfortunately unable to include bespoke or customised items in our standard returns policy. Items that are made to your individual requirements or size, bespoke light fittings, curtains, sofas, chairs and so forth cannot be resold by us. We work with you and do our utmost to make sure you are 100% satisfied before you place the order, but regret we are unable to offer refunds on bespoke items. Once a bespoke order is placed there is a 24 hour cooling off period during which the order can be cancelled. After this time bespoke orders may not be cancelled. Our production and delivery time for most bespoke items is 4/5 weeks and bespoke furniture is 10/12 weeks.

None of the above affects your statutory rights where goods are faulty or not as described.